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About SIRENNET.COM

All merchandise sold on this site is new. SIRENNET.COM® does not sell used equipment.

  • SIRENNET.COM was developed to assist professionals throughout the U.S. in purchasing emergency vehicle equipment.
  • Many products sold on this site require expertise in the automotive, mechanical and/or electrical disciplines for proper installation.
  • All merchandise sold on this site is warranted by the manufacture, not by SIRENNET.COM.
  • This web site is intended for adult commercial use only. Children under the age of 18 are not eligible to make purchases from this site.
  • Contact us with questions at info@SIRENNET.COM

Legal

Restrictions of Sale

Laws and codes regarding the use of emergency warning devices vary greatly within the United States. Some items are restricted in one jurisdiction and may not be in another. Selected products and color variations are restricted to Law Enforcement and Emergency Personnel only. When you place an order with us for a restricted item you are stating that you are authorized to make such a purchase and that you are in compliance with all local, state, and federal laws concerning the purchase and/or use of that product.

Oregon residents: State law prohibits the purchase of emergency warning equipment except amber lighting by non-authorized entities.

Warranty

Just like our return policy, we make your warranty issue not an issue. Simply contact us at (888) 959-0911 or info@sirennet.com and we will make sure you get your defective product handled without stress and in a timely manner. In some instances we may need to direct you to the manufacturer for your defective product, if this is the case please be aware that we are always here to help you in case you need us.

Shipping

SIRENNET.COM ships via UPS, Pilot Airfreight and the US Postal Service.

Heavy and/or oversized items such as consoles, prisoner transport seats, screens, truck racks and traffic control devices will incur additional freight charges. Standard shipping charges do not apply to these items. In these cases a sales representative will contact you with the actual freight charge for your order.

WE WILL EXPORT ANYWHERE IN THE WORLD. For orders shipping outside of the United States of America, a sales representative will contact you with freight options and associated charges.

Returns, Exchanges and Special Order Items

Returns/Exchanges:
Please note that the following return and exchange policy applies only to retail customers who make purchases online through Sirennet.com.

If you don't love what you purchased, don't worry. Sirennet.com has a simple, hassle free return policy. Simply contact us either by phone (503) 670-4700, or by email at info@sirennet.com to get a return number. All orders, except those noted in the below section Special Order Items returned within 45 days from the date of shipping will be refunded in full, less the original shipping charges. All returned product must be in new condition and in the original packaging. Product that is in a condition other than new will not be refunded. Returns after 45 days are subject to approval and a restocking fee.

Special Order Items:
  • Lens Kits — Because lenses are custom ordered, they cannot be returned or exchanged. Please take all precautions when ordering lenses (measure twice and order once).
  • Special Order Items — Items that are special ordered or custom built or configured are not returnable.
  • Lightbars — Because lightbars are custom built, they are not returnable.
Please note that if we made an error in the ordering processes, we will do everything in our power to fix it.

Defective/Warranty Product: Just like our return policy, we try to make your warranty issues as hassle free as possible. Simply contact us at (503) 670-4700 or info@sirennet.com and we will make sure you get your defective product handled without stress and in a timely manner. In some instances, we may need to direct you to the manufacturer for your defective product. If this is the case, we are more than happy to help you through this process.

Terms of Sale

SIRENNET.COM RESERVES THE RIGHT NOT TO ACCEPT OR PROCESS ANY ORDER PLACED ON OUR WEBSITE.

By placing an order on this site you agree to release Sirennet.com from any and all liability associated with the use of the equipment purchased. In addition, you release Sirennet.com for any and all liability for the for the loss of use, loss of profit, inconvenience, property damage, personal injury or death arising out of breach of warranty, breach of contract, delay, negligence, strict tort liability or otherwise.

All international orders are sold "as is" and warranties are not covered beyond the boundaries of the 50 U.S. states.

*Special Order, or Custom items are not returnable unless the item is defective upon receipt. Defective strobe power supplies must be returned to the factory for repair.*

SIRENNET.COM will not issue credit on any equipment that has been installed, used or returned in a non re-saleable condition.

Product Pricing

Some product pictures may be shown with additional options. All product dimensions are approximations; please see factory spec sheets for exact measurements. Prices shown are subject to change at any time. While we strive for accurate pricing sometimes errors can occur. In such cases we reserve the right to not honor pricing on typographical errors.

Please contact us for quotes on bulk purchases.
(See the "Request Quote link at the top of this page)

Privacy Policy Statement / Use of Information 

SIRENNET.COM is committed to the security of our customers while they are visiting our online store. We endeavor to provide our customers with a simple means of purchasing via the Internet. The process of placing an order requires specific information (name, addresses, phone numbers, account numbers, credit cards) that ensures the order will be processed quickly and correctly.

When you provide either personal or departmental information we will in no way give or sell that information to any outside company or individual for its use in marketing or solicitation. We will maintain the confidentiality of your information while using it to support your relationship with SIRENNET.COM. We hope to provide a site that provides quick and efficient information to fulfill our customer's needs. Our intention is to send e-mail, faxes, and catalogs only to those customers that wish to be notified of new products and pricing. If a customer wishes to be removed from these lists you have the right at any time to discontinue these services.

The website offers the latest encryption technology so that any information transmitted via the Internet is fully protected. SIRENNET.COM has developed a comprehensive process to handle any questions that you may have with your online privacy. We also support the establishment of external programs for consumer recourse, such as the development of the Better Business Bureau (BBB) Online (BBB Online®).

Secure Shopping

SIRENNET.COM uses secure servers to protect your personal information. SIRENNET.COM supports industry standard encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it.